We use USPS as our exclusive shipping carrier. In our eleven-year history, they have never lost a package and delayed shipments are rare (usually when the customer entered an incorrect address or zip code). Please check your address information, telephone number, and email address carefully before submitting your order.
We do not use alternative carriers such as UPS or FedEx.
We ship to the United States and many international countries. The less expensive First Class International service does not offer tracking ability, while the faster and more expensive Express Mail International option does. Please note that there may be restrictions on some products, and that some products cannot be shipped to certain international destinations.
NOTE: Current USPS Postal Regulations forbid the shipping of products containing Lithium batteries (e.g. Pnut altimeter) to Italy or Germany. If you submit an order that includes a Pnut altimeter with shipping to Italy or Germany, it will be cancelled and the payment will be refunded.
After placing your items in the shopping cart, we will provide the shipping cost and a transit time estimate for you prior to completing the order. We strive to ship most paid orders within 2 business days of receipt. If you need an order to be expedited, or before making a quantity purchase, please contact us via phone or email regarding product availability. For international shipments, customs processing can introduce additional delays that are beyond our control.
If you ordered the wrong product, or are unsure of your ability to use the product safely, you may return most new, unopened items within 7 days of delivery for a full refund. All other returns are at our discretion and are limited to current products purchased within 30 days of return request and which must be in like-new condition. A restocking fee of 20% will apply to any opened items that are accepted for return. Any product that shows visible or electrically identifiable signs of abuse, misuse, or alteration will not be accepted for return.
Returned items will be inspected and returns processed within 5 business days of receipt at our facility. Refunds will be issued using the same method as the original payment. Please allow an additional 3 to 5 business days for bank processing of your refund if made by credit card or PayPal, and up to 7 business days for receipt of a refund check.
If you need to return an item, please send an email to:
and we will reply with return instructions.